The purpose of these General Terms and Conditions of Use and Contract is to regulate the commercial transactions that take place between the Owner (Erretre Srl di Rigon Giampaolo e Rigon Caterina, P.IVA 04670230269, Via Dell'Artigianato 23, 31050, Vedelago, TV, Italy) and Users. The purchase of any of the products offered presupposes acceptance, without reservation of any kind, of each and every one of these general conditions of use.
The products presented on the Site comply with Italian law. Without prejudice to cases of wilful misconduct or gross negligence, the Owner shall not be liable for damages that may result from interference, omissions, interruptions, computer viruses, malfunctions or disconnections in the operation of this electronic system or in the users' devices or IT equipment, caused by factors beyond the Owner's control, that prevent or delay the provision of services on other electronic systems, nor for the inability to provide services or allow access for reasons not attributable to the Owner, whether due to the user, third parties, or force majeure.
As a general rule, the User undertakes to comply with these general conditions of use and to always act in accordance with the law, good customs and the requirements of good faith, exercising due diligence and refraining from using the website in any way that may prevent, damage or impair its normal functioning, the goods or rights of the Owner, its suppliers, and the remaining users or third parties in general. The User expressly undertakes to facilitate the delivery of the order by providing a "delivery address" to which the requested product can be delivered during the usual goods delivery hours. The User also expressly acknowledges and accepts that in case of violation of this obligation, the Owner will bear no responsibility for any delay or inability to deliver what the User has requested, and reserves the right to cancel the purchase.
The Owner reserves the right at any time and unilaterally to change the price of the products and services offered through its website. In any case, the Owner guarantees the customer that the price indicated at the time the order is placed cannot be subsequently changed. To place an order, it is necessary to connect to the Site, select the desired product and then fill in the electronic form, following the instructions provided therein.
Once the purchase is completed, the User will automatically access a confirmation page and receive an email containing all the specifications of the purchased product along with the relevant order number. The products will be shipped to the delivery address provided by the User in the delivery details form. Shipping costs will be clearly specified. The User acknowledges and accepts that by finalising the purchase, they give their express consent for the Owner to provide their data to the company responsible for delivering the purchased product. Generally, products are shipped within 5 working days from the completion of the order. In any case, the Owner undertakes to deliver the goods to the User without delay and no later than thirty days from the date of conclusion of the contract, as required by Article 61 of the Consumer Code. In the event that the User requests that the shipment be delivered to a person other than the one who made the purchase, or that the package is left in unattended places or delivered without the User's signature certifying delivery to the courier, the Owner is in no case responsible for any theft or disappearance, total or partial, of the delivered material.
Shipping costs are calculated from time to time depending on the destination and the total weight of the products purchased. Shipping costs can be reduced to zero when certain spending thresholds are reached. The products will be shipped by Express Courier, GLS or UPS depending on the type of product and the total weight of the package.
Shipping is free for orders over 460€, except for the following countries: UK, Liechtenstein, Finland and Switzerland.
The accepted forms of payment are credit card (Mastercard, Visa, American Express, Diners Club), bank transfer or PayPal. In the event that the payment terminal rejects the card, the purchase order will be automatically cancelled, and the customer will be informed online of the cancellation. Likewise, in the event of non-receipt of the bank transfer within 5 working days of the order being registered, the purchase order will be automatically cancelled, and the customer will be informed online of the cancellation. For payments made with foreign cards, the issuing bank must comply with the Secure Electronic Commerce (SEC) security protocol. Payments with cards that do not meet this requirement are not accepted. The confirmation email that the User receives once the purchase is completed serves as proof of purchase and for the purposes of the manufacturer's warranty. Nevertheless, an invoice may be requested during the purchase process, and no later, by providing the details required for its issuance. The User acknowledges and expressly accepts that once the purchase process is complete, it will no longer be possible to request the issuance of an invoice.
Pursuant to and for the purposes of Article 52 of the Consumer Code, the User has the right to withdraw from the contract within 14 days of delivery of the goods, under penalty of forfeiture. The withdrawal period expires after 14 days from day 1. To exercise the right of withdrawal, the User must inform the Owner of their decision to withdraw from this contract by means of an explicit statement sent by email to [email protected]. To comply with the withdrawal period, it is sufficient for the User to send the communication concerning the exercise of the right of withdrawal before the expiry of the withdrawal period. If the User withdraws from this contract, the Owner will refund the User all payments made to the Owner, including delivery costs (with the exception of additional costs arising from the User's choice of a type of delivery other than the least expensive standard delivery offered by the Owner), without undue delay and in any case no later than 14 days from the day on which the Owner was informed of the User's decision to withdraw from this contract. Such refunds will be made using the same means of payment used by the User for the initial transaction, unless the User has expressly agreed otherwise; in any case, the Owner guarantees that the User will not incur any costs as a result of such refund. The refund may be suspended until the goods are received or until the consumer has demonstrated that he has returned the goods, whichever is earlier. If the User withdraws from this contract, he is required to return the goods to the professional without undue delay and in any case within 14 days from the date on which he communicated his decision to withdraw to the Owner. The deadline is met if the User returns the goods before the expiry of the 14-day period to the address Via Dell'Artigianato 23, 31050, Vedelago (TV), Italy. The User shall bear the direct cost of returning the goods. The User expressly acknowledges and accepts that the integrity of the goods to be returned is an essential condition for exercising the right of withdrawal. In any case, the User is responsible for any decrease in the value of the goods resulting from handling the goods in a manner other than that necessary to establish the nature, characteristics and functioning of the goods. Under no circumstances may custom-made and clearly personalised goods be subject to the right of withdrawal.
Pursuant to Articles 130 et seq. of the Consumer Code, the Owner is liable for any lack of conformity existing at the time of delivery of the goods, provided that the defect becomes apparent within two years of delivery of the goods. Within this mandatory period, the User has the right to request the restoration, free of charge, of the conformity of the goods by repair or replacement, or an appropriate price reduction or termination of the contract. The consumer may, at his or her discretion, ask the seller to repair the goods or replace them, free of charge in both cases, unless the remedy requested is objectively impossible or excessively burdensome compared to the other.
The complaint of non-conformity of the goods must be received within the mandatory period of two years from delivery of the goods. The User forfeits the warranty if he/she does not report the lack of conformity to the Owner within two months of the date on which he/she discovered the defect.
In the event of an accident, i.e. receipt of a damaged or unusable item at the time of delivery, the User is required to report the damage no later than 8 (eight) calendar days from the date of receipt of the goods, in order to activate the insurance procedure. After this period, it will no longer be possible to report the accident or activate any refund or replacement at the expense of the Owner.
Pursuant to Articles 130 et seq. of the Consumer Code, the Owner is liable for any lack of conformity existing at the time of delivery of the goods, provided that the defect becomes apparent within two years of delivery of the goods. Within this mandatory period, the User has the right to request the restoration, free of charge, of the conformity of the goods by repair or replacement, or an appropriate reduction of the price, or the termination of the contract. The consumer may, at their discretion, ask the seller to repair the goods or replace them, free of charge in both cases, unless the remedy requested is objectively impossible or excessively burdensome compared to the other. The notification of non-conformity of the goods must be received within the mandatory period of 2 years from delivery of the goods. The User forfeits the warranty if they do not report the lack of conformity to the Owner within two months of the date on which they discovered the defect.
The consumer residing in Europe must be aware that the European Commission has set up an online platform that provides an alternative dispute resolution tool. This tool can be used by the European consumer to resolve, out of court, any dispute relating to and/or arising from contracts for the sale of goods and services concluded online. Consequently, if the User is a European citizen, they can use this platform for the resolution of any dispute arising from the online contract concluded with the Owner. The platform is available at the following link (https://ec.europa.eu/consumers/odr/). The Owner is available to answer any questions sent by email to the address [email protected].
